Terms of service
**Terms and Conditions – Elanmode**
This website is operated by Elanmode. Throughout the site, the terms "we", "us" and "our" refer to Elanmode. Elanmode offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including any additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
**\[Articles 1 through 5 remain unchanged above]**
**Article 6 – Right of Withdrawal**
Consumers may cancel a product purchase within 14 days without giving a reason. This period begins on the day the consumer or a representative receives the product.
During the cooling-off period, the consumer must handle the product and packaging with care. The product should only be unpacked or used as needed to evaluate it.
If the consumer exercises the right of withdrawal, they must return the product in original condition and packaging with all accessories, following the entrepreneur’s reasonable instructions.
The consumer must notify the entrepreneur of their intent to withdraw within 14 days of receipt via written message or email. They must return the item within 14 days thereafter. Proof of return (e.g., a shipping receipt) may be requested.
If the consumer does not notify or return the product within the timeframe, the purchase is considered final.
**Article 7 – Return Costs in Case of Withdrawal**
The consumer bears the direct costs of returning the product. If any payment was already made, the entrepreneur will refund the amount as soon as possible, but no later than 14 days after withdrawal—provided the product has been received or proof of return has been supplied.
**Article 8 – Exclusion of Right of Withdrawal**
The right of withdrawal can be excluded for specific products or services, provided this is clearly stated before the contract is concluded.
Exclusion applies to products:
* Made according to consumer specifications;
* Clearly personal in nature;
* That cannot be returned due to their nature;
* That spoil or age quickly;
* Priced based on market fluctuations beyond the entrepreneur’s control;
* Newspapers or magazines;
* Sealed audio/video or software where the seal has been broken;
* Hygienic products where the seal has been broken.
Exclusion applies to services:
* Related to accommodation, transport, restaurant or leisure for specific dates;
* Where delivery began with consumer’s explicit consent before the cooling-off period ended;
* Related to bets and lotteries.
**Article 9 – Price**
During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
By way of derogation from the previous paragraph, the entrepreneur may offer products or services with variable prices if these are subject to fluctuations in the financial market over which the entrepreneur has no influence. This dependence on fluctuations and the fact that any stated prices are target prices shall be indicated in the offer.
Price increases within 3 months after the conclusion of the agreement are only permitted if they result from statutory regulations or provisions.
Price increases after 3 months from the conclusion of the agreement are only permitted if the entrepreneur has stipulated this and:
* they are the result of statutory regulations or provisions; or
* the consumer has the right to terminate the agreement as of the date on which the price increase takes effect.
According to Article 5(1) of the Dutch VAT Act 1968, the place of delivery is deemed to be the country where transport begins. In this case, the delivery takes place outside the EU. Consequently, import VAT and/or customs clearance costs will be collected by the postal or courier service upon delivery to the customer. Therefore, the entrepreneur will not charge VAT.
All prices are subject to printing and typographical errors. No liability is accepted for the consequences of such errors. In case of printing and typographical errors, the entrepreneur is not obliged to deliver the product at the incorrect price.
**Article 10 – Conformity and Warranty**
The entrepreneur guarantees that the products and/or services comply with the agreement, the specifications stated in the offer, reasonable requirements of soundness and/or usability, and existing legal provisions and/or government regulations on the date the agreement was concluded.
If agreed upon, the entrepreneur also guarantees that the product is suitable for use other than normal use.
Any warranty provided by the entrepreneur, manufacturer, or importer does not affect the consumer’s statutory rights and claims under the agreement.
Defects or incorrectly delivered products must be reported to the entrepreneur in writing within 14 days of delivery. Returns must be made in the original packaging and in unused condition.
The warranty period provided by the entrepreneur is the same as the manufacturer’s warranty period. The entrepreneur is never liable for the final suitability of the products for each individual application by the consumer, nor for any advice given regarding the use or application of the products.
The warranty does not apply if:
* The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;
* The delivered products have been exposed to abnormal conditions, mishandled, or used contrary to the instructions of the entrepreneur or the packaging;
* The defect is wholly or partly the result of regulations regarding the nature or quality of materials imposed or to be imposed by the government.
**Article 11 – Delivery and Execution**
The entrepreneur shall exercise the greatest possible care when receiving and executing orders.
Subject to what is stated in Article 4 of these general terms and conditions, the entrepreneur shall execute accepted orders as soon as possible but no later than within 30 days, unless a longer delivery period has been agreed upon with the consumer.
If delivery is delayed, or if an order cannot or only partially be fulfilled, the consumer shall be informed within 30 days after placing the order. In such a case, the consumer has the right to dissolve the agreement free of charge and may be entitled to compensation.
In the event of dissolution in accordance with the previous paragraph, the entrepreneur shall refund the amount paid by the consumer as soon as possible, but no later than 14 days after dissolution.
If delivery of an ordered product proves impossible, the entrepreneur shall endeavor to provide a replacement item. At the latest upon delivery, it shall be clearly and comprehensibly stated that a replacement item is being delivered.
In the case of replacement items, the right of withdrawal cannot be excluded. Any return shipping costs shall be borne by the entrepreneur.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a previously designated representative, unless expressly agreed otherwise.
**Article 12 – Long-Term Transactions: Duration, Termination, and Extension**
Termination:
The consumer may terminate an agreement entered into for an indefinite period, which involves the regular delivery of products or services, at any time with due observance of the agreed termination rules and a notice period of no more than one month.
The consumer may terminate a fixed-term contract for the regular delivery of products or services at any time by the end of the fixed term with due observance of a notice period of no more than one month.
The consumer may:
* Cancel at any time and not be limited to termination at a specific time or in a specific period;
* Terminate in the same way as the agreement was entered into;
* Always terminate with the same notice period as the entrepreneur has stipulated for itself.
Extension:
A fixed-term agreement involving the regular delivery of products or services may not be automatically extended or renewed for a fixed period.
By way of exception, a fixed-term agreement for the regular delivery of newspapers and magazines may be extended automatically for a period not exceeding three months, if the consumer can terminate the extended agreement with a notice period of one month.
A fixed-term agreement for the regular delivery of products or services may only be extended automatically for an indefinite period if the consumer can terminate at any time with a notice period of one month, or three months for agreements involving less than monthly delivery of newspapers or magazines.
A trial subscription to newspapers or magazines ends automatically and is not extended.
Duration:
If an agreement has a term of more than one year, the consumer may terminate the agreement at any time after one year, with a notice period of no more than one month, unless fairness and reasonableness oppose termination before the agreed duration has ended.
**Article 13 – Payment**
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the withdrawal period as referred to in Article 6(1).
In the case of a service agreement, this period starts after the consumer has received confirmation of the agreement.
The consumer is obliged to immediately report any inaccuracies in the provided or stated payment details to the entrepreneur.
In case of non-payment by the consumer, the entrepreneur is entitled, subject to legal restrictions, to charge the previously announced reasonable costs to the consumer.
**Article 14 – Complaints Procedure**
Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within 7 days after the consumer has identified the defects.
Complaints submitted to the entrepreneur shall be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur shall reply within 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed response.
If a complaint cannot be resolved by mutual agreement, it becomes a dispute that is subject to the dispute resolution procedure.
A complaint does not suspend the entrepreneur’s obligations unless the entrepreneur indicates otherwise in writing.
If a complaint is justified, the entrepreneur will, at its discretion, either replace or repair the delivered products free of charge.
**Article 15 – Disputes**
All agreements between the entrepreneur and the consumer to which these general terms and conditions apply are governed exclusively by Dutch law, even if the consumer resides abroad.
**Article 16 – Contact Information**
Questions about the Terms of Service may be directed to us at:
Email: [support@elanmode.uk](mailto:support@elanmode.uk)